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Our fax machine is being decommissioned as from the 2nd January 2020.  Please use the email address below to contact us.

HSCCG.shipstreet-eastgrinstead@nhs.netDischarge/clinical/general queries


We wish to announce that Dr Liz Norris will be leaving Ship Street on 31st December 2019.

Liz joined us in 2001 as a Registrar and has been a Partner here for 15 years. As well as working at Ship Street she has a role for Health Education England as Associate Dean for West Sussex and is leaving to pursue further career development within GP Education amongst other things!

We plan to recruit her replacement over the coming months and will automatically re-allocate her patients in January.

We wish her all the best in her future career.


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Welcome to Ship Street Surgery

The surgery is now capped so any registrations need to contact Horsham and Mid Sussex CCG on 01293 600300 extn 3228 or email  hsccg.hmsx-patallocation@nhs.net

evening and weekend appointments

Patient Notice 30th August 2019

SHIP STREET SURGERY WILL NOT BE DOING ANY HOSPITAL BLOOD TESTS AT THE MOMENT, UNTIL FURTHER NOTICE

Flu Clinic Dates

Saturday 14th September    8.00am – 12.00pm

Saturday 28th September    8.00am – 12.00pm

Saturday 19th October        8.00am – 12.00pm

Saturday 2nd November      8.00am – 12.00pm

Modality Partnership A commitment to care

Introducing Modality Partnership
Mid-Sussex


We are pleased to share that we will be doing with other local GP practices to form the Mid-Sussex division of a national GP group called the Modality Partnership. This will take effect from 1 April 2019.

The local practices that have decided to come together includes Crawley Down Health Centre, Judges Close Surgery, Park View Health Partnership and Ship Street Surgery.

Modality Partnership share our vision and commitment to NHS values and to provide high quality services to our patients.

If you would like to know more, please click here for our Frequently Asked Questions document. It is also available in the waiting room area or just ask one of our reception staff. You are also welcome to speak with or leave a message for the Practice Manager.

Our extended hours will be changing from the 1st April

MJOG. – Patient Messaging Service

MJog Messenger is a free app for patients allowing quick and easy two-way communications with their Practice.

mjog

The familiar user interface means patients will be able to use the app straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from their surgery. PIN authentication can be enabled to grant peace of mind for your patient.

  • No cost for Patients to use the MJog Messenger App – it is free to download with no message costs.
  • Simple to use app – MJog Messenger is self-explanatory with clear details including links and buttons to complete app interactions – familiar and recognisable styling.
  • More informative messages for Patients, compared to SMS, with styled text and images allowing for clear and branded Practice communications.
  • Convenient communications – app provides a straightforward view of documents including pdfs and letters the practice sends via the app which is delivered to one device (accessible across multiple).
  • Easy access – it’s a simple process to cancel appointments in ‘one click’, provide feedback to Family, Friends Test, or complete patient surveys.
  • Informative, relevant and efficient communications received – letter, pictures, links etc. all contained in one message.
  • Provides quick access to Google Maps, Facebook and other apps so patients can stay in touch with your Practice.
  • Building greater online engagement with patients.

We are sorry if you have had to wait for a routine appointment.

Ship Street Surgery is working very hard for its 11,118 patients

In the last 6 months we have:

  • Provided 27,070 appointments
  • Received & made 63,395 telephone calls.
  • Done 951 Home visits
  • Taken 2574 blood samples
  • Dealt with 11532 blood results.
  • Made 2382 referrals
  • Dealt with 70,200 requests for a prescription
  • Actioned 21600 clinical letters
  • 891 people did not attend their appointment’s
  • 175 hours of time was wasted during missed appointments

Please be patient with our staff we are working hard to look after you.

UK General Practice and the NHS is under huge pressure with an increasing workload please use the NHS wisely.

Practice Closures

The surgery will be closed from 12.30 on the following days to give the doctors and staff the opportunity to attend learning events organised by the Clinical Commissioning Group.

We apologise for any inconvenience this may cause and emergency cover will be provided by the out of hours provider.

  • 25th September 2019
  • 27th November 2019
  •  12th March 2020

Doctors

Dr Elizabeth Norris
Dr Stephanie Cook
Dr Elinor Flatman
Dr Adam Cutts
Dr Hannah Weston-Simons
Dr Sonali Desai
Dr Anna McGloin
Dr Bukola Oriola

Opening Times

Monday 7.00am - 6.30pm Dr Norris and Dr Flatman are the early GPs
Tuesday 8.00am - 8.00pm Dr Cook is the late GP
Wednesday 7.00am - 6.30pm Dr Norris and Dr Flatman are the early GPs
Thursday 8.00am - 6.30pm  
Friday 8.00am - 6.30pm  

Extended Hours

We offer extended hours appointments on Monday, Tuesday and Wednesday.

Please telephone to confirm times.

Call Recording

Please note:-
In the interest of both parties all the phone calls in and out of the surgery are recorded

Parking

Parking at the surgery is limited and is available only for those patients attending the surgery. Please allow sufficient time to park before your appointment. Please remove your vehicle as soon as your consultation is over. Do not occupy the parking spaces at other times as doing so may prevent their use by the elderly or disabled.

Disabled Access

Patient services are provided at ground level and there is wheelchair access to all the consulting and treatment rooms. We also have a specially equipped WC for disabled patient use.

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Practice News
Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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